FAQ

Some of my photos seem to be missing. Are there more?
  Images start being available for viewing shortly after the race and more images are added over the next few days until photo identification is completed....
Mon, 29 Aug, 2022 at 6:12 AM
I am having technical problems placing my order.
  Here are a few things to resolve the issue: Make sure your browser such as Chrome, Safari or Firefox is updated.  Clean the cookies from your browser ...
Mon, 29 Aug, 2022 at 6:13 AM
Can you take down photos of me, please?
  We are happy to accommodate your request. Please fill out a ticket and mark the ticket type as “I want my photos removed and/or untagged.”  
Wed, 24 Aug, 2022 at 4:31 AM
Can I get a higher resolution, altered, or original photo?
If you purchased the downloads copy of your photos you have received the originals from the photographer's camera which is the highest resolution w...
Mon, 29 Aug, 2022 at 6:32 AM
When will my photos be available?
Images start being available for viewing shortly after the race and more images are added over the next few days until photo identification is completed. If...
Mon, 29 Aug, 2022 at 6:35 AM
My event does not appear when I search for it.
Your photos may not be ready yet. If it has been longer than 5 business days since your event, please contact our  Customer Service Team.
Mon, 29 Aug, 2022 at 6:37 AM
Can I order from more than 1 runner account at once?
We cannot merge accounts. The accounts are made by tagging the BIB numbers in the photos. To place an order for more than one race participant at a time you...
Mon, 29 Aug, 2022 at 6:42 AM