FAQ

No photos come up when I search my bib number or name.
Sometimes photos of athletes go untagged because bib numbers were obscured by course elements or other participants during the event. Naturally, on rare oc...
Mon, 27 Jul, 2015 at 10:43 AM
Some of my photos seem to be missing. Are there more?
  Once the album is live, ALL photos are posted. Try using the search methods outlined under “No photos come up when I search my bib number or name” (bel...
Mon, 27 Jul, 2015 at 11:19 AM
I am having technical problems with the Gameface website.
  We recommend you first try using a modern browser (Chrome, Safari or Firefox) or a different device. If you continue to have problems, please reach ou...
Mon, 27 Jul, 2015 at 10:45 AM
Can you take down photos of me, please?
  We are happy to accommodate your request. Please fill out a ticket and mark the ticket type as “I want my photos removed and/or untagged.”  
Tue, 7 Jul, 2015 at 3:12 PM
Can I get a higher resolution, altered, or original photo?
The free photos we provide you are the highest resolution we have available. To make sure you are downloading the highest resolution photo available, p...
Tue, 7 Jul, 2015 at 4:55 PM
When will my photos be available?
Your photos will be up on our website 4 to 5 business days after your event. Expect an email letting you know when they are ready!
Wed, 8 Jul, 2015 at 5:19 PM
My event does not appear when I search for it.
Your photos may not be ready yet. If it has been longer than 5 business days since your event, contact Gameface Support to ask for a link.
Mon, 13 Jul, 2015 at 4:16 PM
I don’t have a Facebook account.
Please click on the link below and send us a message. Gameface Support
Mon, 13 Jul, 2015 at 4:17 PM
Why doesn't my event show up when I search by country?
Please try searching by only the name of your event, leaving the country blank.
Wed, 15 Jul, 2015 at 4:02 PM